We’re seeking a highly competent and well qualified Housing Options Manager to manage the day to day delivery of the service.
- Manage multiple sub-teams providing a front-line service to individuals and families experiencing housing difficulties. .
- Ensure that the Council’s statutory duties under housing and homelessness legislation are correctly determined and administered, including undertaking reviews of homelessness decisions.
- You will have the ability to focus on the key issues, identify appropriate solutions and support officers to write well-constructed, legally-sound decision letters.
- Committed to providing consistently high quality, client centred service focused on homeless prevention and on fostering proactive and positive relationships with other services and partner agencies.
- You will need to be a team player with strong interpersonal and organisational skills and an enthusiastic approach to challenges, and will help to implement best practice to prevent homelessness and reduce the use of temporary accommodation.
- You will work collaboratively, encouraging joint working to achieve the prompt resolution of complex problems, and ensure that, even where input is required from a number of teams, service delivery is well co-ordinated and the service user is kept fully informed of developments.
- The post holder will need to offer guidance to Team Leaders in respect of safeguarding and wider implications for the local authority.
- On a regular basis, you will conduct internal statutory reviews under Section 202 of the 1996 Housing Act (as amended), Part VI relating to applications to the Council’s Housing Register.
- You will be a key contact within the authority for providing responses to Members Enquiries, Freedom of Information Requests, complaints, and customer enquiries.
- Have a thorough knowledge and understanding of homelessness, case law, and housing-related issues in a local authority
- Experience as a Housing Options Manager – min 2 years
- Knowledge and understanding of homelessness, case law, and housing-related issues in a local authority context.
- Working knowledge of welfare rights, domestic abuse and safeguarding.
- Strong interpersonal skills including persuading and influencing
- Creative, solution focussed with good analytical skills